MADSTONE LTD

01375 470 974

Privacy Policy

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Effective Date: 02.06.2025

Madstone Ltd is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your information when you use our services or visit our website (madstone.co.uk).

1. Definitions

  • “We,” “Us,” “Our”: Refers to Madstone Ltd.
  • “You,” “User”: Refers to visitors, customers, and users of our website and services.
  • “Personal Data”: Any information relating to an identified or identifiable individual, as defined under the UK GDPR.
  • “Processing”: Any operation performed on personal data, including collection, storage, modification, or erasure.

2. Personal Data We Collect

We may collect the following data:

  • Contact Information: Name, email, phone number, address.
  • Transaction Data: Purchase history, payment details (via secure third-party processors).
  • Website Usage Data: Cookies, IP address, browser information.
  • Enquiry Details: Information you provide in communications with us via phone, email, or contact forms.

3. How We Use Your Data

We use your data for the following purposes:

  • To communicate about your orders, enquiries, or services requested.
  • To provide, maintain, and improve our website, products, and services.
  • To comply with legal obligations.
  • To send marketing information (only if you have opted in).
  • To analyse website usage for service optimisation.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (when you voluntarily provide data).
  • The performance of a contract (e.g., for fulfilling your orders).
  • Legal obligations.
  • Legitimate interests, such as providing better user experience.

5. Sharing Your Data

Your data will never be sold. We may share your information with:

  • Service providers (e.g., payment processors, IT service providers).
  • Legal or regulatory authorities if required.

6. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal retention obligations).
  • Restriction: Request limits to processing.
  • Objection: Object to data processing for direct marketing.
  • Data Portability: Receive your data in a structured format.

To exercise any of these rights, contact us

7. Retention of Data

Your data is retained only for as long as necessary to fulfil the purposes outlined above and comply with legal obligations.

8. Cookies

Our website uses cookies to improve functionality and monitor usage. Please see our Cookie Policy for more information.

9. Security

We maintain robust technical and organisational measures to protect your data against unauthorised access or disclosure.